CloudConvert - Slow S3 US West imports/exports – Incident details

All systems operational

Slow S3 US West imports/exports

Resolved
Degraded performance
Started about 1 year agoLasted about 1 hour

Affected

Endpoints

Degraded performance from 10:57 AM to 11:49 AM

API

Degraded performance from 10:57 AM to 11:49 AM

Conversions

Degraded performance from 10:57 AM to 11:49 AM

General

Degraded performance from 10:57 AM to 11:49 AM

Office

Degraded performance from 10:57 AM to 11:49 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are currently experiencing slow connections to AWS S3 us-west. This network issue results in import/export tasks stuck in the "processing" state or timeout errors.