CloudConvert - Notice history

All systems operational

Operational

Webinterface - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

API - Operational

100% - uptime
Oct 2021 · 99.69%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
Operational

EU Central - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

US East - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
Operational

General - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Video - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Office - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

iWork - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Notice history

Dec 2021

No notices reported this month

Nov 2021

Slow S3 imports/exports
  • Resolved
    Resolved

    S3 connectivity seems to be back to normal.

  • Monitoring
    Monitoring

    We are currently experiencing slow connection to AWS S3. This network issue results in import/export tasks stuck in the "processing" state.

Oct 2021

Endpoints - API v2 isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Endpoints - API v2 is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Endpoints - API v2 cannot be accessed at the moment. This incident was created by an automated monitoring service.

Network issues
  • Resolved
    Resolved

    Network is working normally again.

  • Investigating
    Investigating

    We are currently experiencing network issues with some of our servers. This results in increased job error rates with the code INTERNAL_ERROR.

Upload tasks are stuck in waiting
  • Resolved
    Resolved

    The issue was resolved. The problem was that the object storage system unexpectedly stopped sending notifications to our application about completed uploads. By this uploads were stuck in the "waiting" status.

    Unfortunately, our monitoring was not able to detect this issue. As this happened in the middle of the night in our timezone, we unfortunately were not notified about this issue and the automatic status page did not show this issue. We will improve our monitoring system to detect such issues better to be able to react more timely.

    We are very sorry for any inconvenience caused by this issue.

  • Investigating
    Investigating

    Tasks of the type "import/upload" do keep in "waiting" status. Other import types are not affected. We are currently investigating this incident.

Oct 2021 to Dec 2021

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