CloudConvert - Sync API returns invalid response – Incident details

All systems operational

Sync API returns invalid response

Resolved
Partial outage
Started about 3 years agoLasted 40 minutes

Affected

Endpoints

Partial outage from 1:20 PM to 2:00 PM

API

Partial outage from 1:20 PM to 2:00 PM

Updates
  • Resolved
    Resolved

    We just deployed a patch and resolved the issue.

  • Investigating
    Investigating

    We are currently investigating an incident which causes the Sync API endpoint to return invalid responses. The "data" property is missing in the responses.

    This only affects the Sync API endpoints (sync.api.cloudconvert.com, /job/ID/wait). Other endpoints are not affected.